18
Airwell Residential
Service
Our Airwell Residential company has issued this Service Charter to
demonstrate our commitment to providing our customers-focused
service. This service charter is relevant to any customer of Airwell
Residential. The Service Charter sets out all Airwell Residential staff in
all levels.
[
SERVICE DIVISION
]
[
CALL CENTER
]
Immediate answer by expert’s representative
High availability
Multi language
Professional and trained representatives
Service oriented and focus
Service until fully satisfaction
[
LOCAL AND REMOTE TECHNICAL
SUPPORT (WORLD WIDE)
]
High level and experienced technician
Direct contact over the phone and in site
as need for VIP customers
[
SPARE PART CENTER
]
High level of components availability
Advanced delivery system
Manage spare parts in advance for any new
product
[
TRAINING CENTER
]
Training material
Periodical seminar
New products launching
Training centers in France and worldwide
Airwell Residential, in partnership with its customers, opens Airwell Academy centers.
Thereby, the company has set up centers of presentation and training in France and world-
wide.
Trainings are proposed in order to offer you the
opportunity to discover the product range and its
unique solutions.
New centers open throughout the year.
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